Bot Commands
All slash commands available in Cuedin. Core commands are always active; recommended and optional commands can be toggled in Config → Commands.
Core Commands
Always registered. Cannot be disabled.
| Command | Description | Who can use | Required setup |
|---|---|---|---|
/order |
Place a new order. Opens a product selector and generates an invoice with payment instructions. | Everyone | At least one active product |
/status |
Check the status of an existing order by ID. | Everyone | None |
/help |
Show all currently enabled commands with descriptions. | Everyone | None |
/setup |
Generate a one-time link to the web setup wizard. | Owner | None |
Recommended Commands
On by default. Toggle off in Config → Commands if you don't need them.
| Command | Description | Who can use | Required setup |
|---|---|---|---|
/ticket close |
Close the current ticket and generate a transcript. | Staff + customer | Ticket category configured |
/ticket delete |
Permanently delete the ticket channel. | Staff | Ticket category configured |
/invoice |
Retrieve the full invoice for an order, including payment instructions. | Everyone | None |
/cancel |
Cancel a pending order. Shows a confirmation prompt before cancelling. | Everyone | None |
/fulfill |
Mark an order as fulfilled. Posts a delivery confirmation to the ticket. | Staff | None |
/confirm |
Manually mark a pending order as paid. Use this when a customer pays via a method that wasn't auto-detected (e.g. cash, bank transfer, or when Gmail detection is not connected). Requires an Order ID. | Staff | order_id (required) |
Optional Commands
Off by default. Enable in Config → Commands.
| Command | Description | Who can use |
|---|---|---|
/quote |
Get a price quote for a product without placing an order. | Everyone |
/refund |
Request a refund on a paid or fulfilled order. Flags it for staff review. | Everyone |
/stock |
Check product stock levels. Shows all products or a specific one. | Everyone |
/note |
Add an internal note to an order. Visible in the dashboard. | Staff |
/announce |
Post a saved announcement embed (created in dashboard). | Staff |
/broadcast |
Send a DM to all customers who have placed an order. | Owner |
/giveaway |
Start a timed giveaway in the current channel. Winner picked automatically. | Staff |
/panel |
Post the "Open Ticket" button panel in the current channel. | Staff |
Staff / Owner Commands
Always on. Cannot be disabled.
| Command | Description | Who can use |
|---|---|---|
/config |
Quick-access bot configuration from Discord. | Owner |
/staff |
Add or remove staff members. | Owner |
/customer |
Look up customer info and order history. | Staff |
/billing |
Check your current plan and manage billing. | Owner |
Need help? Join our support server.